Terms of Service
Welcome to Kitset. By using our website or purchasing our products, you agree to the following terms and conditions. Please read these Terms of Service carefully.
Overview
– These Terms apply to all users of the site, including customers, vendors, and contributors of content.
– By accessing our site, you confirm that you are at least the age of majority in your country, or have consent for any minor dependents using the site.
– Any new features or tools added to the site are also subject to these Terms. Continued use of the site constitutes acceptance of updates.
SECTION 1 – Online Store Terms
– You may not use our products for unlawful purposes or violate any applicable laws in your jurisdiction.
– Transmission of viruses, malicious code, or harmful software is strictly prohibited.
– Violation of these Terms may result in termination of your access to our services.
SECTION 2 – General Conditions
– We reserve the right to refuse service to anyone for any reason at any time.
– Your content (excluding payment information) may be transferred unencrypted across networks. Payment information is always encrypted.
– You agree not to reproduce, copy, sell, or exploit any part of our site without express written permission.
SECTION 3 – Accuracy of Information
– We make every effort to ensure the information on our website is accurate, but we are not responsible if it is incomplete, outdated, or inaccurate.
– Content is for general information purposes only and should not be the sole basis for decisions.
SECTION 4 – Modifications to Service & Prices
– Prices and products are subject to change without notice.
– We may modify or discontinue any part of the service without liability.
SECTION 5 – Products & Services
– Kitset products include Educational Prints and Fruit & Flower Prints, sold exclusively online within the United Kingdom.
– Product images and colors are as accurate as possible, but may vary due to screen displays.
– Product quantities may be limited and are subject to our Return & Refund Policy.
SECTION 6 – Billing & Account Information
– We reserve the right to refuse or cancel any order.
– Quantity limits per person, household, or order may apply.
– Customers must provide accurate, complete, and up-to-date information for all purchases.
SECTION 7 – Shipping & Delivery
– Carrier: Royal Mail
– Delivery Time: 2–4 business days within the UK
– Handling Time: 1–2 business days
– Order Cut-Off: 2:00 PM GMT, Monday–Friday
– Shipping Restrictions: UK only
– Free Shipping: All orders include free standard shipping
SECTION 8 – Returns & Exchanges
– Return Window: 30 days from delivery
– Eligible Items: Both defective and non-defective products
– Return Method: By mail with a downloadable, free return label
– Restocking Fee: None
– Exchanges: Accepted
– Refund Timeframe: Processed within 7 business days of receiving the returned item
For full details, see our Return & Refund Policy.
SECTION 9 – Prohibited Uses
You may not use the site or its content for:
– Unlawful purposes
– Violating intellectual property rights
– Harassment, abuse, or discrimination
– Uploading malicious code or viruses
– Collecting personal data without consent
– Interfering with site security
SECTION 10 – Disclaimer of Warranties & Limitation of Liability
– Kitset products and services are provided “as is” without warranties of any kind.
– Kitset is not liable for indirect, incidental, or consequential damages resulting from use of our products or services.
SECTION 11 – Indemnification
– You agree to indemnify and hold Kitset, its owners, employees, and affiliates harmless from any claims arising from your breach of these Terms or violation of laws.
SECTION 12 – Termination
– These Terms remain in effect unless terminated by either party.
– If you violate these Terms, we may terminate your access immediately.
SECTION 13 – Governing Law
– These Terms are governed by the laws of the United Kingdom.
Contact Information
👤 Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
📞 Phone: +44 7857 947592
📩 Email: support@kitset.co.uk (Preferred contact method)
🏠 Office Address: 48 Barlow Moor Rd, Manchester M20 2GJ, United Kingdom