FAQ

Frequently Asked Questions

Where is your store located?
We are located at:
48 Barlow Moor Rd, Manchester M20 2GJ, United Kingdom

What is kitset’s return policy?
We accept returns within 30 days of delivery for both defective and non-defective products. Returns are free, no restocking fee applies, and all items are eligible for return. For full details, please see our Returns & Refund Policy page.

Will I receive a confirmation email when my order is submitted online?
Yes. Once your order is placed, you will receive an automatic confirmation email confirming that your order has been received.

How do I process a return?
You can request a return by contacting us via email at support@kitset.co.uk
We will send you a free downloadable return label to print and use for your return via Royal Mail.

Any product exclusions or restrictions?
No _ all products we sell are eligible for returns or exchanges within the return window. We do not have final sale items.

How do I sign up for emails?
You can subscribe to our newsletter by visiting our website and entering your email in the sign-up section. You’ll receive updates on new arrivals, styling tips, and exclusive offers.

Contact Information
👤 Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
📞 Phone: +44 7857 947592
📩 Email: support@kitset.co.uk
🏠 Office Address: 48 Barlow Moor Rd, Manchester M20 2GJ, United Kingdom